Total quality management (TQM) is a management system in a customer-oriented organisation that leads to continual development and improvement of employees in all spheres of the organisation. HR usually plays an important role in focusing and delivering the long-term training program that includes and reflects the organisation mission and vision.
TQM primarily function on the fact the processes of the company shall be defined in a structured manner and every process must be in writing clearly define the role and responsibility of all the members of the organisation. TQM deals with the process management which is basically the documentation of the processes. It also helps the organisation to achieve the ISO certifications, since getting the ISO certification basically require that all the company policies and procedures are well documented. It reflects that the creation, quality and delivery of the products and services are the responsibility of everyone who is involved in the processes of the organisation whether directly or indirectly.
TQM is related to Human Resource. Since HR deals with the most important assets of the organisation i.e. Human. HR addresses the issues, grievances of the people and processes in the organisation. It works as a representative from both the ends employer and employee by scheduling various training programmes, functioning processes and explaining the Total Quality Management System.
TQM is the way of managing the future of the organisation. It manages people and business processes to ensure complete customer satisfaction at every stage of the process.
The success of the organisation depends upon the mutual coordination of the Total Quality Management (TQM) and Human Resource Management (HRM). The well-defined process indicating the role and responsibility provides a clear picture of the new employees and shareholders of the company as well as what are the goals, vision and mission of the company. What is its near future?
TQM functions on five main elements:
Advantages of Quality Management System