Total quality management (TQM) is a management system in a customer-oriented organisation that leads to continual development and improvement of employees in all spheres of the organisation. HR usually plays an important role in focusing and delivering the long-term training program that includes and reflects the organisation mission and vision.
TQM primarily function on the fact the processes of the company shall be defined in a structured manner and every process must be in writing clearly define the role and responsibility of all the members of the organisation. TQM deals with the process management which is basically the documentation of the processes. It also helps the organisation to achieve the ISO certifications, since getting the ISO certification basically require that all the company policies and procedures are well documented. It reflects that the creation, quality and delivery of the products and services are the responsibility of everyone who is involved in the processes of the organisation whether directly or indirectly.
TQM is related to Human Resource. Since HR deals with the most important assets of the organisation i.e. Human. HR addresses the issues, grievances of the people and processes in the organisation. It works as a representative from both the ends employer and employee by scheduling various training programmes, functioning processes and explaining the Total Quality Management System.
TQM is the way of managing the future of the organisation. It manages people and business processes to ensure complete customer satisfaction at every stage of the process.
The success of the organisation depends upon the mutual coordination of the Total Quality Management (TQM) and Human Resource Management (HRM). The well-defined process indicating the role and responsibility provides a clear picture of the new employees and shareholders of the company as well as what are the goals, vision and mission of the company. What is its near future?
TQM functions on five main elements:
1) Quality Oriented Management: Organisation mission should focus on providing quality goods at affordable prices. It should be beneficial for both company and customers.
2) Customer Oriented Management: Customer is the most important tool of any organisation, in fact, we all work for the customer. Consumer purchase product and if satisfied they will come back to us and will increase our customer retention and market share.
3) Involving all (entire workforce): Employees are the backbone of the organisation, hence should be provided with an equal level of opportunities, job security and communicating centres. Apart from other HR models, an employer can focus on the employee empowerment, wherein the employee has the power in the decision making the authority of the company. It will increase the mutual trust between the employee and the employer.
4) Continuous Improvement: It means bringing harmony and perfection in all spheres of the organisation, eliminating the waste occurring through rework. Processes should be clearly defined and must be simplified for better understanding.
5) Measuring Performance: Preparing a barometer to measure as what has been planned has been achieved, comparing the goal and determining the overall performance of the process.
Advantages of Quality Management System
· Higher levels of efficiency: By implementing Quality Management System employees would be working towards a common goal and this would increase the performance of each department.
· Better belief in the company: With each and every documented process employees will have a more satisfactory knowledge of their role in the company, thus reducing the conflicts of work and interest.
· Better brand image: Brand image is very crucial in today’s business worked. Having a QMS implemented would lead to a good brand image within the industry, clientele and your competitors.