Chief Learning Officer: Role at a Technology-Driven Enterprise

  • Created Date13 Mrz, 2020
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The role of a CLO is changing with the advent of new technologies constantly disrupting business verticals across industry domains. Workplace learning, in the current times, is not just limited to skill upgradation, but matching up to the highly competitive global markets.

Gone are the days when CLOs were hired just for training the workforce, now the added responsibilities comprise design and development of skill-based courses that are specific to each department in an organisation. Besides, the effective implementation of such learning programs does fall under the ambit of a CLO’s work duties.

As per Forbes Coaches Council research, modern-day leaders demonstrate strong leadership traits like co-creative leadership, collaboration, and work-culture management.  The shift in the roles of a CLO (Chief Learning Officer) and a CHRO (Chief Human Resource Officer), witnessed in the past couple of years has been unprecedented.

Conventional Role (past)

  • Professional development & leadership building
  • Learning management system regulation
  • Transactional nature of HR Management
  • Strategical workforce deployment

Non-Conventional Role (today)

  • C-level talent development executive (engagement, culture, learning, diversity)
  • Overseeing employee recruitment and development life-cycle (hiring, engaging, and developing)
  • HRIS (Human Resource Information System) administration
  • Reward allocation (remuneration and benefits)

Conventional Role (past)

  • Professional development & leadership building
  • Learning management system regulation
  • Transactional nature of HR Management
  • Strategical workforce deployment

Non-Conventional Role (today)

  • C-level talent development executive (engagement, culture, learning, diversity)
  • Overseeing employee recruitment and development life-cycle (hiring, engaging, and developing)
  • HRIS (Human Resource Information System) administration
  • Reward allocation (remuneration and benefits)

Chief Learning Officer Evolution – CLO Responsibilities in 2020

  • Developing a credentialing system for the organisation’s workforce.
  • Performance measurement.
  • Design and development of management barometer.
  • Taking initiatives on establishment of coaching and mentoring culture.
  • Incorporating competency modelling.
  • Establishing a tradition of learning and constant personal development.
  • Designing learning courses that are in sync with the technology advancements.
  • Developing a culture of innovation across the organization.
  •  Promotion of knowledge-sharing among the team members in a specific division within the company, and across teams in different departments of the company.
  • Creating a web-based knowledge hub for the company to which every employee is given access.
  •  Making the workflow architecture paperless.
  • Promote e-learning wherever it’s helpful.

Cultivating CLO Mindset and Work Ethics

Alignment with Business’s End Goal: It’s no longer just about driving the firm’s learning culture or measuring employee performance. As a chief learning officer, you must ensure that the incorporated learning initiatives are catering to the business’s ultimate goals. The learning strategy must be in line with the business strategy.

Learning Vision with a Focus on Human Capital: A CLO must have a learning vision on his mind to operate on at all times that is in line with the firm’s business goals. Centred on employees, the vision pays off in the long-term, as there is nothing more valuable and vital as employees in a company’s growth potential.

Hire People Keen on Professional Growth: People with a growth mindset are the most valuable assets to any company as they are the real go-getters. Otherwise, what’s the use of learning if one doesn’t have a tendency to grow in his career. And when people grow, the company grows.

Being a CLO is a challenging position, and one must instil in himself the requisite skills and capabilities to rise up to C-level seniority. Experienced professionals in HR can enrol in a related professional certification to learn the intricacies of the job role, and later, apply for the coveted position.

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