Professional Summary

Dynamic & multi-skilled management professional with 18+ years of experience in managing the implementation of effective and efficient operational, financial, and compliance with a focus to enhance the 'customer experience' and 'resource optimization’. People’s Manager who leads by example; nurtures team members, fuels employee productivity & performance through impactful training, mentoring and leveraging a motivational leadership style

Key Skills
Operations Leadership | Customer Service Management | PMO | Accounts Payable | Vendor Management | Escalation Management | Negotiation | Team Management | Employee Onboarding | Transition | Operational Efficiency Improvement
Technical Proficiency
MS Office - 11 Months

Very Good

Experience
  • Jan 2020 - Present
    Freelance Recruiter

    Freelance , Bangalore

  • Aug 2018 - Apr 2021
    Application Management Advisor

    NTT DATA , Bangalore

  • Jul 2017 - Aug 2018
    PMO Manager

    NTT DATA , Bangalore

  • Jan 2016 - Mar 2017
    Manager – Corporate Systems

    IMI CCI , Bangalore

  • Apr 2014 - Mar 2015
    Implementation Project Manager

    SAP Concur , Bangalore

  • Jan 2013 - Apr 2014
    Project Coordiator

    Thomson Reuters , Bangalore

  • Feb 2011 - Jan 2013
    Business Process Analyst

    Thomson Reuters , Bangalore

  • Nov 2006 - Jan 2011
    Process Developer

    Thomson Reuters , Bangalore

  • Oct 2005 - Nov 2006
    Junior Customer Service CLerk

    British Airways , Bangalore

Education
  • 2010
    Master of Business Administration

    General Management

    United Business Institute

  • 1999
    Bachelor of Commerce

    Accounting

    St Joseph College Of Commerce

Certifications / Licenses
2021
SIX Sigma Green Belt

KPMG

2017
Certified Scrum Master

Scrum Alliance

2012
Prince 2 Practitioner

APMG

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